Wednesday, March 31, 2010

Neil Gaiman's Law Of Hotel Rooms.

A weird law of hotel rooms, that the nicer a room you have been given, the less time you'll spend there, and you'll always be there alone.

It's just a tweet, but it holds some interesting ideas about the relative importance of shared experience and material quality to a human customer. Customer satisfaction is not as straightforward as some would have you believe.

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