Nike's Retail ID.

This is the interior of Nike's 1948 pop-up store in London. It's one of five aroud the world that will exist for the next couple of months. Hidden away in a side street far from the regular retail haunts, it is fiendishly difficult to find and relies solely on word of mouth for traffic. So it's no surprise that it was empty when I arrived mid-afternoon on a weekday. There, however, the similarities with Nokia's flagship store ended.

Physically interesting, it's a mix of footwear gallery and specialist retailer, but the thing that really marked it out were the staff. All of them interested and interesting. Excited by the design and technology that surrounded them. Keen to inform, explain and opine.

I was sorry to have to leave. I will return. The whole thing made me think about Nike more than ever before and in different ways than perhaps was intended. But that's what retail spaces should do. Isn't it?

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Rise of the Campaign Manager Role

Even the most successful technology firms continue to struggle with consistent and effective execution of their campaigns and related go-to-market strategies, unable to improve their alignment with marketing or the organization as a whole. The campaign management function provides the opportunity to solve the foremost problem of tech marketing today: that of the declining return on marketing investment that results from executing marketing mix elements in separate and disintegrated streams. Tech marketing departments that have not structured for this role yet should do so.

Here is some key guidance and insight based upon my recent interviews with marketing leaders in the technology industry as well as findings from IDC's recent Marketing Operations Board meeting with 33 marketing professionals:

• Campaign managers provide the missing link between the business units, marketing shared services and regional marketing. At Quest Software, campaign management serves as the liaison between marketing shared services groups and the business units and ensures sales' involvement in the campaign management process.
• The foundation of a successful campaign is a detailed go-to-market strategy that includes, but is not limited to, target segment(s), messaging aligned by audience, marketing mix, channel strategy, objectives, and metrics and targets. IBM uses a master brief at the start of any new marketing program, product announcement, or launch to help lock in these elements.
• A campaign's go-to-market strategy and execution requires tight global alignment across marketing and sales, while ensuring that specific parties remain accountable along the process with established timelines. Symantec has developed tiered campaign processes and ensures that regions are leveraged as part of this process to secure their involvement and improve efficiencies of planning and execution.
• Yes, process comes first, but don't underestimate the power of technology. Differentiate with newer campaign management software to establish and leverage one-to-one relationships with your prospects and customers and continue improving lead management processes, particularly lead nurturing activities.
• Common functional and cross-functional metrics continue to apply for campaign performance measurement, yet room remains for new metrics. Don't be afraid to experiment with new metrics. . . and don't underestimate the value of more qualitative metrics.

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This Accident Blackspot Sponsored By.

Well, maybe it's obvious that the pole of a street lamp is just gold-plated attention-space that's crying out for some media.


But, having zoomed out, you can see why it struck me that that the locals must be pretty good drivers to be able to focus on the three lanes of traffic decelerating on the hill that leads to a major intersection at the centre of this town, absorb whatever message was placed there and avoid an accident. How long, I wonder, before some transgressor or victim sues the advertiser for distracting them while driving?

I can see the superficial appeal to insurers, garages and undertakers, but when assessing the location of one's promotion media, it's probably important to think about impact in terms of more than just effectiveness.

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Cool Britannia?

A media guide accompanied London's eight minute presentation that took place during Beijing's closing ceremony. It apparently declared that one intention was to show that London is “the coolest place on the planet”.

As one commentater observed, the mere act of claiming to be cool is an infallible indication that you are not. Marketers should remember that and also be aware that this applies to all adjectives, not just being cool.

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Presentation Hell.

Geeks can create great things - like the Minority Report style touch-screen system from which the application above was derived. But, so often they seem to have problems when they try to suggest a commercial use for it because they focus on what can be done rather than what people would want to do with it. I said this in Geek Marketing 101 over two years ago but it seems these guys weren't listening.

Every presentation expert and bored-rigid audience member could tell them that the last thing anyone needs is a tool that encourages data-filled powerpoint slides. But that's what we have here and, worse still, they don't even make the effort to show a real presentation. Instead they choose to align their product with bad presentations.

Yet, the visceral reaction one has to the original technology is one of marvel and joy. That's what's so great about it and that's what should be the focus of any commercial exploitation of it. It shouldn't be about the technology and it's amazing that such brilliant people can't see that. Or realise that they have incredibly boring voices.

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Marketing Or Misrepresentation?

Yahoo's home-page chooses to list Olympic nation in terms of total medals won where everywhere else has given priority to gold medals. So, to this point, China lies ahead of the USA. Except in Yahooland.

If your argument isn't totally convincing, should you still make it? Or should you assume that you will be found out?

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Nokia Store Update.

At 5 p.m. today, Regent Street was busy as one would expect on a sunny summer afternoon.


However, this blog's favourite flagship store remains iconoclastically immune to the hustle and bustle of central London commerce.



Though I notice they've moved the staff closer to the door.

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