Do you know what a ‘Gal Friday’ is? I know from personal experience; I’ve been one, more than once.
It’s that person in the office who’s often found un-jamming the copier or replacing the toner, who orders office supplies, who bounces out to pick up food for the important people, cleans up after the meetings they probably took the notes for, or makes the emergency run to the office supplies store for paper.
It’s someone viewed as existing for the convenience and benefit of others, with little thought to what their official job and real responsibilities really are (or should be).
Because they’re amiable and willing to help out with whatever needs to be done, they’re often undervalued and their real skills and strengths get overlooked.
In too many businesses, Marketing is viewed as a 'Gal Friday.'
It’s most powerful, effective strengths and abilities are wasted. Too often, Marketing:
- Is viewed as the ‘errand girl’ for the Sales Department or the public relations conduit for the CEO or head of Finance.
- It’s used to when needed to un-jam the company from mistakes they made.
- It’s brought in to try to move items that Purchasing shouldn’t have purchased or shouldn’t have purchased so many of.
- It's called upon at the last minute to deliver a 'hail mary' pass in order to help fill up classes and events that didn't magically 'sell themselves.'
If, as I suggest, Marketing includes all the activities, means and tools you use to
1. attract
2. engage
3. motivate (to take desired actions) and
4. retain customers
then marketing deserves a seat at the table in your business, from the get-go.
Marketing is not your Girl Friday, there only to facilitate or clean up after others. If Marketing is an afterthought – a “tool” you use only to try to achieve the ends of others, then you’re wasting its strengths and you don’t really understand marketing, at all.
***
Elizabeth Kraus is the author of 365 Days of Marketing.
If you want to build a business which provides the maximum when it comes to customer and employee satisfaction and loyalty as well as profitability, change the way that you understand and use marketing. 365 Days of Marketing is available on amazon.com or save $5 off the list price when you use the Code USH9VPJG and purchase on my site at 12monthsofmarketing.net.
