Wednesday, September 3, 2008

Padded Bra. Padded Justification.


Talking of giving marketing a bad name. Wonderbra has created an interactive website and poster comprising hundreds of photos of real women and a few celebrities united by larger chest size. Nothing wrong with that. It will garner a lot of publicity. Nothing that original either. It's just an extension of Dove's real beauty theme. But what annoyed me was the creative director's justification.

"Smart brands now know that it is increasingly pointless just to talk at your market. Today it's much more about involving them in the whole process of marketing."

Yes, they'd like to be involved in the sense of being seriously listened to. On their terms and when they wish to be involved. That's common sense. But sticking them in a poster is not involving them in the marketing process. It's barely involving them in the promotion process. Crucially, it's not the sort of involvement that will make them more satisfied customers.

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Tuesday, September 2, 2008

Magical Marketing.


There's a magician/illusionist involved here, so we know it's a trick and it's pretty easy to work out how it's done. Like most magic, it's based on false assumptions. The trick works and impresses because the illusionist knows the assumptions we'll make and ensures that we make them.

Efective marketing should also be based on knowing the assumptions your customers will make. Advertising agencies call these insights. Sometimes they are, sometimes they aren't. But, I'm not sure the analogy should be taken all the way. Here, the patsy knows he's been fooled, yet doesn't mind because he went in expecting that to happen.

In some categories, specifically those with a fashion basis, customers are relatively happy to be "tricked". Fashion, however, is fleeting. If your product/service is less transient, I think it's probably acceptable to exploit customer assumptions in pursuit of giving them greater satisfaction, but I don't think that justifies deceiving them. That's where marketing gets its bad name. Any thoughts?

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Monday, September 1, 2008

Inside Out Or Outside In?


Interesting that the cover asks "Can America withstand the world's thirst for oil?" rather than consider the unsustainable reality of one country consuming 25% of the world's oil as the source of the problem.

Marketing is not just about looking outwards. Even if something changes in your external environment/market/category, you should never forget to look within.

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Thursday, August 28, 2008

Nike's Retail ID.


This is the interior of Nike's 1948 pop-up store in London. It's one of five aroud the world that will exist for the next couple of months. Hidden away in a side street far from the regular retail haunts, it is fiendishly difficult to find and relies solely on word of mouth for traffic. So it's no surprise that it was empty when I arrived mid-afternoon on a weekday. There, however, the similarities with Nokia's flagship store ended.

Physically interesting, it's a mix of footwear gallery and specialist retailer, but the thing that really marked it out were the staff. All of them interested and interesting. Excited by the design and technology that surrounded them. Keen to inform, explain and opine.

I was sorry to have to leave. I will return. The whole thing made me think about Nike more than ever before and in different ways than perhaps was intended. But that's what retail spaces should do. Isn't it?

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Wednesday, August 27, 2008

Rise of the Campaign Manager Role

Even the most successful technology firms continue to struggle with consistent and effective execution of their campaigns and related go-to-market strategies, unable to improve their alignment with marketing or the organization as a whole. The campaign management function provides the opportunity to solve the foremost problem of tech marketing today: that of the declining return on marketing investment that results from executing marketing mix elements in separate and disintegrated streams. Tech marketing departments that have not structured for this role yet should do so.

Here is some key guidance and insight based upon my recent interviews with marketing leaders in the technology industry as well as findings from IDC's recent Marketing Operations Board meeting with 33 marketing professionals:
  • Campaign managers provide the missing link between the business units, marketing shared services and regional marketing. At Quest Software, campaign management serves as the liaison between marketing shared services groups and the business units and ensures sales' involvement in the campaign management process.
  • The foundation of a successful campaign is a detailed go-to-market strategy that includes, but is not limited to, target segment(s), messaging aligned by audience, marketing mix, channel strategy, objectives, and metrics and targets. IBM uses a master brief at the start of any new marketing program, product announcement, or launch to help lock in these elements.
  • A campaign's go-to-market strategy and execution requires tight global alignment across marketing and sales, while ensuring that specific parties remain accountable along the process with established timelines. Symantec has developed tiered campaign processes and ensures that regions are leveraged as part of this process to secure their involvement and improve efficiencies of planning and execution.
  • Yes, process comes first, but don't underestimate the power of technology. Differentiate with newer campaign management software to establish and leverage one-to-one relationships with your prospects and customers and continue improving lead management processes, particularly lead nurturing activities.
  • Common functional and cross-functional metrics continue to apply for campaign performance measurement, yet room remains for new metrics. Don't be afraid to experiment with new metrics. . . and don't underestimate the value of more qualitative metrics.

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This Accident Blackspot Sponsored By.


Well, maybe it's obvious that the pole of a street lamp is just gold-plated attention-space that's crying out for some media.


But, having zoomed out, you can see why it struck me that that the locals must be pretty good drivers to be able to focus on the three lanes of traffic decelerating on the hill that leads to a major intersection at the centre of this town, absorb whatever message was placed there and avoid an accident. How long, I wonder, before some transgressor or victim sues the advertiser for distracting them while driving?

I can see the superficial appeal to insurers, garages and undertakers, but when assessing the location of one's promotion media, it's probably important to think about impact in terms of more than just effectiveness.

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Monday, August 25, 2008

Cool Britannia?


A media guide accompanied London's eight minute presentation that took place during Beijing's closing ceremony. It apparently declared that one intention was to show that London is “the coolest place on the planet”.

As one commentater observed, the mere act of claiming to be cool is an infallible indication that you are not. Marketers should remember that and also be aware that this applies to all adjectives, not just being cool.

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