Neil Gaiman's Law Of Hotel Rooms.

A weird law of hotel rooms, that the nicer a room you have been given, the less time you'll spend there, and you'll always be there alone.It's just a tweet, but it holds some interesting ideas about the relative importance of shared experience and material quality to a human customer. Customer satisfaction is not as straightforward as some would have you belie...

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An Easy Choice

How Labour's practical choices workYou have to admit they've got some nerve. According to the Great Helmsman today, Labour is the party of controlled immigration:''By controlling immigration for a fairer Britain - by investing in the skills of our own workforce, and by ensuring our businesses secure highly-skilled migrants when they need them while continuing to maintain control of net inward migration...This is the practical choice people must make...

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The People's Banks

It's the new market model ComradeIn case you'd somehow forgotten, we taxpayers are forced mega-investors in a number of banks.Our two biggest holdings are RBS and Lloyds. In the case of RBS, we own 84% of the equity, and in the case of Lloyds, 41%. These holdings cost us a total of £65.8bn - £45.5bn for RBS, and £20.3bn for Lloyds (not forgetting that we have also agreed to pump a further £8bn into RBS should they need it,...

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Cutting The Jobs Tax

A Big Blue TickWell done George.As we blogged here, Labour's planned double-dose increase in the jobs tax is one of the most economically destructive measures even these clowns have managed to cook up. Work by Policy Exchange suggests it could cost up to half a million jobs.And as we attempt to crawl out of the deep jobless recessionary pit Labour has dug for us, George's promise to rescind at least part of the increase in National Insurance...

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Frankly, We Get The Government We Deserve

Millie Senior was on yesterday, attempting to explain why anyone with more than two brain cells to rub together could possibly believe Labour's new pledge card (Ollie Cromwell's excellent version above). And all he could come up with was "frankly". As in "frankly, these pledges are frankly pledges to which we frankly pledge ourselves". But shouldn't they be running on their record? Given that they've been in power for 13 years, and all."Well,...

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The Working Class Can Kiss My Rail Pass

TPA factcheck catches out union fatcatIt's scarcely believable. After everything we learned and did in the 70s and 80s, the bolshie trade union boss has come back to wreck our economy all over again. 13 years of Labour misrule and he's back on the picket line, as destructive as ever.And what prize humbugs these people are. Bob Crow - head of the National Union of Rail, Maritime and Transport Workers - telling us with a straight face that the first national rail strike in 18 years is all about passenger safety. Tony Woodley - semi-head...

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Cuts? What Cuts?

Not up to the jobLabour's latest story goes like this: once the recovery is established, fiscal discipline will be imposed and there will be tougher spending cuts than even Thatcher managed. Fine. In Labourworld, the recovery will be very well established by next year. In 2011-12, GDP growth hits 3%, before accelerating to 3.25% pa over the following three years. So just how big are those tougher-than-Thatcher cuts?Here's...

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The Great Efficiency Delusion

Dancing elephant delusionThe... erm... "government" has been mercilessly mocked for its preposterous assertion in yesterday's budget that it will conjure up £11bn through yet more of its Gershon-style public sector efficiency savings.Although not detailed in the main budget document, it transpired these savings are to include £550m pa from somehow making our heavily unionised NHS staff throw fewer sickies, and around £100m from...

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Earned Media Has To Be Worth It.

The ability of your bought marketing efforts to gain free editorial coverage and/or extended online life is lauded as a way of increasing one's marketing ROI. Consequently, in tough economic times, it has become a goal and justification in and of itself with agencies reporting that clients ask them to "make us a viral" while clients are regaled with case studies like Cadbury's gorilla.Earned media is more valuable than bought media only if it is earned for the right reasons. If it's just picked up by media outlets desperate to fill their 24 hour...

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Wasting Time

You wouldn't think we're facing the worst fiscal crisis since 1815. According to Darling, the economy is on track for 3.5% pa growth, and we don't need to cut government spending anytime soon. There's time to bash people buying mansions, but no time for a proper review of departmental budgets.Actually, you know what? I can't be bothered to waste any more time analysing this appalling sham. The only budget that matters is the real one to be delivered...

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The Final Insult

No proper blog today - Tyler's heading round to the TPA to help dissect Labour's final budget (well, it's either Labour's final budget, or Tyler's final one - if we somehow manage to re-elect this corrupt crew, Tyler's off). We'll be blogging our conclusions on the TPA site.Meanwhile, copies of the TPA's new book How to Cut Spending (and still win an election) have arrived at the office. A rattling good read (including the Bloke's chapter...

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The Cost Of Denial

Maybe it was another false alarmThe story so far: Britain stands on the edge of an abyss: Labour has created the biggest fiscal hole anyone can remember; a bigger deficit than any other developed country, even the PIGS; the only reason the bond vigilantes have not yet mounted a raid is because they think the coming election will produce a government committed to national defence of the public finances; within weeks we face a make-or-break...

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Influence Ain't What It Used To Be. Or Is It?

In the past, it was assumed that mass influencers were influencing - maybe they weren't. But, did anyone actually prove it? If they had, would we all know this aphorism?"I know half my advertising dollars are wasted - I just don't know which half!"Haven't we always been influenced by those closest to us? It's just become more apparent because we can now know much more easily what like-minded people are thinking and liki...

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Destroying Jobs

It seemed like a good idea at the timeA very interesting new report from Policy Exchange today. Andrew Lilico and Hiba Sameen have been looking at the effect of various different types of tax on economic growth and employment, and have come up with some striking conclusions.They've used the Oxford Economic Forecasting model - which is very similar to the Treasury's model of the economy - to analyse the impact of various tax changes. And...

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Farewell To The Doc

Scooter boomerAs you may know, the Doc has hit 60 and hung up his stethoscope. After years of wrestling with the NHS, he's simply had enough.Worse, he's also hung up his quill pen. The NHS Blog Doctor will no longer be holding his indispensable cyber-surgery. We've lost our definitive voice on matters healthcare.Naturally we wish him well in retirement, but it's a sad day for must read blogs, and 2 minutes silence are most definitely in...

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Any Answers

We know whose side they're onDon't know if anyone heard BBC R4 Any Questions this week, but it was a cracker - Hague, Balls, Heffer, and some pantomime eco-communist woman (no, really).William Hague's appearance naturally allowed the BBC to spend yet more time on the Ashcroft saga*. But let's not dwell on that. As we've said many times, if Cam's got any sense he will ensure the BBC gets a serious pruning post a Tory victory - it's insane...

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Can Big Be Beautiful?

Big - but also competing for customersAs you may possibly have gathered, Tyler isn't terribly keen on Big Government. Yet, in some ways, Big Government ought to have some Big Advantages. Take procurement spending - something we've blogged many times on BOM. A Big Buyer, buying in Big Size, ought to be able to buy stuff much more cheaply than a load of small buyers. The Institute of Directors has just published an interesting new report on this. Towards Tesco - improving public sector procurement reminds us that the UK public sector is...

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Public Sector Pay - Who Gets What?

Don't you believe itWhoever wins the election will have to tackle the pressing issue of public sector pay. At a time of grave fiscal crisis, with taxes rising and private sector pay under the cosh, the current arrangements are simply not sustainable. Clearly, discussions in this area tend to generate more heat than light, so we thought it would be useful to set out some facts on who gets paid what. Let's start with an old favourite - GPs. As regular...

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Free Shouldn't Cheapen.

Last night, I went along to a free (but ticketed) event run by Jameson Whiskey. A showing of Moon to be topped and tailed by whiskey-related cocktails. An appealing mix that I ultimately didn't sample.When participation has no direct cost, it can be difficult to judge prospective attendance. That's one of the risks of free. In this case, attendees were reasonably enough urged not to arrive too late as the number of issued tickets exceeded capacity, but when I arrived fifteen minutes before the doors opened I knew there was a problem. The line ran...

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Three Options - All Bad

The Brothers have already had their chanceAs we all know, somehow, some way, we have to cut public spending. And we have to cut it by more than public spending has ever been cut since the 1920s - ie before even Tyler Senior was a lad (see this blog).Yesterday Tyler attended another of thinktank Reform's excellent sessions on how this might be achieved through reform rather than a blunt instrument. The principal speaker was a senior...

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Everything You Need To Know About Social Media.

New media isn't a thing. It's just a nice place to keep having the conversation. Businesses don't need a new media strategy. They don't need a person thinking about how all of those places and spaces merge and warp and weft together. Businesses just need a conversation strategy. They need excellent people who like having conversations to do the talking and the writing. They need to resource their words department, and listen real hard. Then they should just go and spend some time where people are having those conversations, and join in politely,...

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Unemployment - What's Really Going On?

 ...although they have got better at fudging the numbersDoes anyone understand what's really going on with the unemployment numbers? Today's shock ONS stats showing that the number of unemployed claiming benefits has gone down seems frankly incredible. And yet the ONS are not liars, so what's happening?The first thing to remember is that not everyone who is unemployed claims benefits, or even registers with a JobCentre. Tyler personally...

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